Terms of service
Last updated: May 19, 2026
This website is owned and operated by F.S. Collective, trading as Mamavea. Throughout the site, the terms “we,” “us,” and “our” refer to F.S. Collective, operating under the trade name Mamavea.
By accessing our website or purchasing any of our products, you agree to be bound by these Terms of Service, along with our other published policies. These Terms apply to all users of the site, including visitors, customers, merchants, and content contributors.
Please read these Terms carefully before using the website. If you do not agree to all of the Terms, you may not access the website or use our services.
Key Information
| Subject | Detail |
|---|---|
| Eligibility | Customers must be at least 18 years old to place an order, or have permission from a parent or legal guardian. |
| Pricing | All prices are in GBP and include applicable taxes; pricing errors may lead to order cancellation and a full refund. |
| Payment Methods | Mamavea accepts Apple Pay, PayPal, Google Pay, and major credit/debit cards including Visa, Mastercard, American Express, and Maestro. |
| Product Availability | Products are subject to availability; if an item is out of stock after ordering, Mamavea will issue a full refund or ship a replacement with approval. |
| Cancellation Window | Order cancellations are accepted only within 12 hours of placing the order. |
| Shipping and Delivery | Shipping times are estimates and not guaranteed; delays caused by carriers, customs, or events outside Mamavea’s control are excluded. |
| Returns and Refunds | Returns and refunds are handled under Mamavea’s Returns and Refund Policy, which forms part of the Terms. |
| Governing Law | These Terms are governed by the laws of England and Wales, with disputes resolved in the courts of England and Wales. |
1. Overview
By browsing the Mamavea website or placing an order with us, you agree to these Terms. If you do not agree with them, please do not use our website.
2. Eligibility
You must be at least 18 years old to place an order with Mamavea, or have permission from a parent or legal guardian. By placing an order, you confirm that the information you provide is accurate and that you are legally able to enter into a contract with us.
3. Account registration
If you create an account with Mamavea, you are responsible for keeping your login details safe and secure, and for all activity that takes place under your account. We reserve the right to refuse service or close accounts at our sole discretion.
4. Products
Product images on the Mamavea website are provided for illustration purposes only and may vary slightly from the actual product.
5. Product availability
All Mamavea products are subject to availability. If an item is out of stock after you place your order, we will notify you and issue a full refund or ship a replacement with your approval.
6. Pricing
All prices are in GBP and include applicable taxes. We reserve the right to change prices at any time. If a pricing error occurs, we may cancel orders placed at the incorrect price and issue a full refund.
7. Payment methods
We accept Apple Pay, PayPal, Google Pay, and major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. Payment must be completed in full before your order is shipped.
8. Order acceptance
Your order is an offer to buy from Mamavea. We reserve the right to accept or decline any order for any reason, including product unavailability, pricing errors, or suspected fraud.
9. Order processing and cancellation
Cancellations can only be accepted within 12 hours of placing your order. After this window, the order will be processed and shipped.
10. Shipping and delivery
Shipping times are estimates and are not guaranteed. We are not responsible for delivery delays caused by carriers, customs, or events outside our control. Full details can be found in our Shipping Policy.
11. Returns and refunds
Returns and refunds are handled under our Returns and Refund Policy, which forms part of these Terms.
12. Errors, inaccuracies and omissions
Information on the Mamavea website may occasionally contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors at any time without notice.
13. Prohibited uses
You may not use our website or products for any unlawful purpose, to violate regulations, to infringe our intellectual property rights, to harass or discriminate, to submit false information, to upload viruses, or to interfere with our security features.
14. Intellectual property
All content on this website, including text, images, logos, and designs, is owned by Mamavea or used under license. You may not reproduce, distribute, or use any content without our written permission.
15. User-generated content
If you submit comments, reviews, or other content to Mamavea, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish it. You are solely responsible for the content you submit.
16. Third-party links
Our website may contain links to third-party websites. We are not responsible for their content, accuracy, or opinions.
17. Warranty disclaimer
Our products and website are provided “as is” and “as available”, without warranties of any kind, express or implied, except where required by law.
18. Limitation of liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability will not exceed the amount you paid for the product in question.
19. Indemnification
You agree to indemnify and hold Mamavea harmless from any claims, damages, losses, or expenses, including legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.
20. Force majeure
We are not responsible for any failure or delay caused by events outside our reasonable control, including natural disasters, strikes, war, terrorism, pandemics, or government actions.
21. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full effect.
22. Termination
We reserve the right to terminate these Terms and refuse access to our website or services at our sole discretion without notice, for any reason, including breach of these Terms.
23. Governing law and dispute resolution
These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales. For EU consumers, you may also submit disputes via the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
24. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page. Continued use of our website means you accept the updated Terms.
Contact Information
E-mail Address: info@mamavea.com
Phone Number: +44 7988 518735
Company Name: F.S. Collective
Store Name: Mamavea
Warehouse Address: 71 St George's Rd, London SE1 6ER, United Kingdom
Registration Number: 91917999
VAT: NL004924203B91
Business Address: Van der Zandenstraat 30, 5521VP, Eersel, Netherlands
Customer Service Available Hours | Monday - Friday
09:00 AM - 05:00 PM | BST / GMT+1
For any questions, please visit our Contact Page. We aim to respond within 1 business day