Shipping Policy
Last updated: May 19, 2026
At Mamavea, we are committed to delivering your orders reliably and transparently, ensuring a smooth and trustworthy shopping experience. We work with international fulfilment partners and dispatch orders directly from Asia. To make returns easier for our UK customers, our local returns centre is based in the United Kingdom. Below are the full details of our shipping process.
Key Information
| Subject | Detail |
|---|---|
| Currency | All prices, transactions, and shipping information are listed and processed in British Pounds Sterling (£). |
| Shipping Fees | Standard shipping within the United Kingdom is free on all orders, with no minimum purchase required and no hidden fees. |
| Processing Time | Orders are fulfilled Monday–Friday, with a cut-off time of 05:00 PM BST / GMT+1 and handling time of 1–2 business days. |
| Delivery Time | Transit time is 4–10 business days, and most UK orders arrive within 5–12 business days from order confirmation. |
| Shipping Confirmation | After dispatch, customers receive a shipping confirmation email with a tracking link for real-time delivery monitoring. |
| Delivery Restrictions | Mamavea ships exclusively within the United Kingdom and does not deliver to international addresses, PO Boxes, or BFPO addresses. |
| Lost or Delayed Orders | If a package has not arrived within 15 business days of dispatch, customers should contact info@mamavea.com for investigation, replacement, or full refund where appropriate. |
| Order Fulfilment Origin | Orders are dispatched directly from international fulfilment partners in Asia. |
Currency Notice
All prices, transactions, and shipping information on https://mamavea.com are listed and processed in British Pounds Sterling (£).
Shipping Fees
We offer free standard shipping on all orders within the United Kingdom.
- No minimum purchase required
- No hidden fees
- Trackable delivery
Processing & Delivery Time
Order Cut-off Time: 05:00 PM | BST / GMT+1
Fulfilment Days: Monday – Friday
Handling Time: 1–2 business days (Monday–Friday)
Transit Time: 4–10 business days (Monday–Friday)
Total Estimated Delivery Time
Most UK orders arrive within 5–12 business days from order confirmation.
Orders placed after the cut-off time, on weekends, or on UK public holidays are processed on the next business day.
Please note: During peak periods such as holidays, promotions, or seasonal sales, delivery times may be slightly extended.
Shipping Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link, allowing you to monitor your delivery in real time.
Address Modifications
If you need to update your delivery address, please contact us as soon as possible at info@mamavea.com before your order has been shipped.
Once an order has been dispatched, we are unable to modify the delivery address.
Delivery Restrictions
At this time, Mamavea ships exclusively within the United Kingdom.
We do not currently deliver to:
- International addresses
- PO Boxes
- BFPO (British Forces Post Office) addresses
Carrier Services
We work with reliable and well-known carriers to ensure timely delivery. Our delivery partners include:
- Royal Mail
- Evri
- DPD
Lost or Delayed Orders
If your package has not arrived within 15 business days of dispatch, please contact us at info@mamavea.com.
We will investigate the issue and, where appropriate, arrange either a replacement or a full refund.
Customs, Duties and VAT
All listed prices include applicable VAT for orders shipped within the United Kingdom.
We do not currently ship outside the United Kingdom. Therefore, no customs duties or import taxes apply to our orders.
Where Does My Order Come From
We work with international fulfilment partners to bring you the best quality at the best price. Your order is dispatched directly from our fulfilment partners in Asia.
Contact Information
E-mail Address: info@mamavea.com
Phone Number: +44 7988 518735
Company Name: F.S. Collective
Store Name: Mamavea
Warehouse Address: 71 St George's Rd, London SE1 6ER, United Kingdom
Registration Number: 91917999
VAT: NL004924203B91
Business Address: Van der Zandenstraat 30, 5521VP, Eersel, Netherlands
Customer Service Available Hours | Monday - Friday
09:00 AM - 05:00 PM | BST / GMT+1
For any questions, please visit our Contact Page. We aim to respond within 1 business day