Payment Policy

Last updated: May 19, 2026

This Payment Policy explains how Mamavea (“we”, “our”, or “us”) handles payments, billing information, and related processes for purchases made through https://mamavea.com.

By placing an order with us, you agree to the terms outlined below.

Key Information

Subject Detail
Accepted Payment Methods Apple Pay, PayPal, Google Pay, Visa, Mastercard, American Express, Maestro (All transactions processed in GBP)
Currency British Pounds Sterling (GBP) (All prices displayed in GBP £)
Pricing & Fees Prices may change (Taxes and shipping fees calculated at checkout before confirmation)
Payment Requirement Full payment required at checkout (Orders processed only after successful payment)
Order Confirmation Confirmation email sent after purchase (Includes items, shipping method, billing and contact details)
Payment Security Secure encrypted payment processing (PCI DSS compliant) (No storage of card details)
Payment Failure Order not confirmed or shipped (Customer notified and must use alternative payment method)
Disputes & Contact Contact info@mamavea.com for issues (Chargebacks reviewed; fees may apply if unjustified)

 

Accepted Payment Methods

We currently accept the following secure payment methods:

  • Apple Pay
  • PayPal
  • Google Pay
  • Major credit and debit cards: Visa, Mastercard, American Express, Maestro

All transactions are processed in British Pounds Sterling (GBP).

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:

  • Email address
  • Billing and shipping address
  • Payment information

Providing accurate information helps prevent delays in order processing and delivery.

Pricing & Promotions

Pricing Policy

All product prices on mamavea.com are displayed in GBP (£).

Prices may change without prior notice due to promotions, updates, or market conditions. Applicable taxes and shipping fees are clearly calculated and displayed at checkout before order confirmation.

Promo Codes

  • Discount codes must be entered during checkout
  • Codes cannot be applied after an order is placed
  • Codes cannot be combined with other promotions unless explicitly stated

Order Confirmation & Receipts

Order Confirmation

After placing your order, you will receive an order confirmation email containing:

  • Items purchased
  • Selected shipping method
  • Billing and contact details

This email serves as your purchase receipt.

Invoice

A detailed invoice will be included in your:

  • Shipping confirmation email

Your invoice includes:

  • Itemised product list
  • Applied discounts
  • Shipping or handling fees

Payment Processing

Authorisation

By submitting your payment information, you authorise Mamavea to charge the total order amount to your selected payment method.

Full payment is required at checkout. Orders are not prepared, processed, or shipped until payment has been successfully received.

All payments are securely processed using encrypted payment gateways that comply with PCI DSS security standards. Mamavea does not store or have access to your payment card details.

Payment Failure

If your payment fails or is declined:

  • You will be notified by email
  • Your order will not be confirmed or shipped
  • You may be required to use an alternative payment method

Disputes & Chargebacks

If There’s an Issue

If you experience any billing or payment issues, please contact us first at info@mamavea.com so we can assist you promptly.

Refunds are handled in accordance with our Return & Refund Policy.

Chargebacks

All chargebacks are reviewed and investigated.

If a chargeback is found to be unauthorized or unjustified, the customer may be responsible for:

  • The full order amount
  • Any associated administrative or investigation fees

Fraud Prevention

Mamavea reserves the right to review, hold, or cancel any order that appears to involve fraudulent or unauthorized activity.

In some cases, additional verification may be required to complete large or high-risk transactions.

Contact Information

E-mail Address: info@mamavea.com
Phone Number: +44 7988 518735

Company Name: F.S. Collective

Store Name: Mamavea

Warehouse Address: 71 St George's Rd, London SE1 6ER, United Kingdom

Registration number: 91917999
VAT: NL004924203B91
Business Address: Van der Zandenstraat 30, 5521VP, Eersel, Netherlands

Customer Service Available Hours | Monday - Friday

09:00 AM - 05:00 PM | BST / GMT+1

For any questions, please visit our Contact Page. We aim to respond within 1 business day